Overview

Full Features

The Online Business Console All-in-One solution is made up of the following lead-in plans Web Hosting v2, eCommerce, Email Marketing and Lead Management. In addition you also get access to Web Apps framework, Bookings and POP email.

Web Site Features (Web Hosting v2)

  • Main Features of Web Hosting & Content Management

    • Use SiteWalk to edit your web pages on the fly
    • Use FTP to manage your website just like you would with any other web hosting
    • Integrated customer database that grows as customers enquire or interact with your website
    • Make any type of content secure
    • Share and syndicate any type of content using RSS
    • Build communities using forums, blogs and collect customer comments on any type of content
    • SEO integration into Google, Yahoo and Windows Live
    • Sophisticated ready-to-go reporting, no need to add any code to your web pages

  • Publish any type of Content

    • Announcements, FAQs, Literature
    • Set Release and Expiry dates on your content
    • Make any type of content secure
    • Share and syndicate any type of content using RSS
    • Create micro-communities by allowing customers to comment on any type of content
    • Create your own type of searchable content using Web Apps (All-in-One solution only)
    • Create re-usable content snippets which you can use anywhere

  • Integrated Customer Database

    • Grow your customer databased every time your customers enquire or interact with your website
    • Keep a history of all past customer enquiries
    • Allow customers to view their past enquiries via secure "member only" areas
    • Allow customers to keep their details updated via secure "member only" areas
    • View on a per customer basis details on every action they've taken on your site
    • Customize and extend the Customer Database to suit your business (All-in-One solution only)

  • Manage your Website and Web Pages

    • Use SiteWalk to edit your website on the fly
    • Use a Microsoft Word like WYSIWYG editor to edit web pages
    • Use Module Manager to add business functionality without any programming
    • Make web pages secure
    • Archiving & Rollback for every web page and template
    • Automatically creates a working copy of web page until you publish
    • Apply content approval rules to any web page or template
    • Use templates to create a consistent look and feel
    • Use FTP to upload and download web pages
    • Work directly inside Dreamweaver using our plugin Triangle

  • RSS

    • Create an unlimited number of RSS channels
    • Syndicate and share any type of content e.g. blogs, web pages, news and announcements, FAQs etc
    • Set update frequency of your RSS channels
    • Reports on RSS usage and items selected from within a feed

  • Secure "Member Only" Areas

    • Make any type of content secure (web pages, announcements, Blogs, FAQs, Forums etc)
    • Manage your customers' access to any secure area
    • Set expiry date for customer access to any secure area
    • Easily email login details to every customer in a secure area
    • Report on customer logins to each secure area

  • Website Reporting

    • Comprehensive reporting without having to add a single line of code to your web pages
    • Geo-location reporting. See a map of the world world.
    • Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
    • Detailed reporting on every type of content
    • Search engine reporting, e.g. search phrases, when your site has been indexed and more
    • Sophisticated customer reporting framework.
    • Filter on any system or custom field
    • Save any report and run later
    • Export any report to Microsoft Excel for further analysis

  • Web Form Builder

    • Build customer enquiry web forms without any programming
    • Add any number of custom fields to your web form to suit your business
    • Automatically captures and populates every enquiry in your customer database
    • Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
    • Report on web form submissions including custom fields and easily export to Microsoft Excel
    • Allow customers to upload files within web forms
    • Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
    • Allow refer-a-friend functionality within web forms
    • Add Image Verification to web forms to stop spam submissions by bots
    • Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
    • Automatically subscribe customer to a Secure Zone upon submission of a web form
    • Easily add web form to any web page hosted at GB or elsewhere
    • Customize the landing page customers see after submitting an enquiry
    • Customize auto responder email sent to customers after they make an enquiry

  • Build Communities with Forums

    • Create any number of forums
    • Set moderation level on new customer posts
    • Customers can subscribe to any thread and be notified when new posts are added
    • Make any forum secure
    • Set release and expiry date on your forms
    • Reporting on forum usage
    • Easy to use administrative interface for managing threads and posts
    • Limitless customizability of forums

  • Amplify your voice with a Blog

    • Full blogging platform
    • Customers can leave comments on any blog post
    • Approve all incoming trackbacks
    • Trackbacks to any other blog
    • Permalink
    • Set release dates for blog entries
    • Tagging and Tag cloud module
    • Blog calendar module
    • Recent blog post module
    • Blog post by month module
    • Report on blog post readership
    • Integrated RSS channel for each blog
    • Make your blog secure
    • Limitless customizability of blogs
    • Ability to import WordPress or TypePad blog

  • Photo Galleries

    • Create any number of photo galleries
    • Easily add a photo gallery to any web page
    • Add a description to any photo
    • Customize layout and appearance of photo galleries

  • Ad Rotators

    • Create any number of ad rotators
    • Rotate images, HTML snippets or Flash objects
    • Report on number of impressions, click-thrus for any period

  • Meta Data

    • Built-in meta data framework
    • Create your own meta data tags and easily add them to any web page

eCommerce Features

  • Main Features of eCommerce

    • Sell real products or e-Products
    • Give individualized discounts to any customer for any catalogue
    • Integrated customer database that grows as customers buy or interact with your online shop
    • Inventory Control
    • Cross and upsell features
    • Multi-currency support
    • Sell Gift Vouchers
    • SEO integration into Google, Yahoo and Windows Live
    • Sophisticated ready-to-go reporting, no need to add any code to your web pages
    • Limitless customizability

  • Integrated Customer Database

    • Keep a history of all past customer purchases
    • Give loyal customers individualized discounts. You can apply a different discount for every catalogue and every customer
    • Allow customers to view their past orders and even redownload any e-Products previously purchases via secure "member only" areas (All-in-One solution only)
    • Setup reoccurring orders and payments. Automatically emails invoices to customers
    • Customize and extend the Customer Database to suit your business (All-in-One solution only)

  • Catalogues & Products

    • Setup an unlimited number of Catalogues & Products
    • Set Release and Expiry on any Catalogue or Product
    • Sell e-Products. Limit how many times and where they can be downloaded from
    • Set product weight / volume for any product to control the shipping options that are displayed
    • In addition to the 2 default images for every product, choose up to 10 preview images for any product. The system will automatically generate thumbnails
    • Use Buy and/or Get-a-Quote option for checkout. Buy option will force customer to pay for goods. Quote option
    • Make any catalogue secure (All-in-One solution only)
    • Selectively hide prices. For any catalogue hide product prices on the public site and display for existing customers
    • Configure the order in which catalogues or products are ordered (put popular products first)
    • Use sophisticated product search module to allow customers to search by keywords, within a catalogue, within a price range and choose how they want the products listed
    • Put any product On Sale. This crosses out the products retail price. E.g. was $199 now only $99.
    • Collect customer comments on any product (All-in-One solution only)
    • System utilizes Ajax technology for better customer experience

  • Easier management of your Online Shop

    • For faster management use Import feature to manage your entire online shop including products, pricing, catalogues, grouping, inventory control and more from a single Excel file
    • Export your entire product catalogue in one click. Make changes and re-import
    • Or use web-based interface to manage your online shop

  • eCommerce Reporting

    • Sophisticated e-commerce reporting framework
    • Sophisticated customer reporting framework
    • Track sales and payments
    • Track abandon rates and where customers abandon in online shop
    • Report on top Catalogues and Products. By amount or quantity sold
    • Report on Shipping Options and popularity
    • Report on Discount Codes and redemption
    • Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
    • Geo-location reporting. See a map of the world world
    • Track usage for any catalogue or on an aggregate basis
    • Track usage for any product or on an aggregate basis
    • Save any report and run later
    • Export any report to Microsoft Excel for further analysis

  • Customize your Online Shop

    • Limitless customizability of the online shop and the checkout process
    • Limitless customizability of invoice / quotes emailed to customers

  • Inventory Control & Drop Shipping

    • Complete inventory control. Optionally hide products from shop if out of stock
    • Allow any out-of-stock product to be pre-ordered
    • Set re-order threshold and be notified when product stock level falls below a certain quantity
    • Enable drop shipping on any product and automatically notify suppliers to fulfill customer orders

  • Multi-Currency Support

    • Sell global, act local with multi-currency support
    • Set prices for products in any currency
    • Setup shipping options for various countries
    • Setup tax codes for various countries
    • Support for many payment gateways throughout the world

  • Upsell, Cross sell and Product Grouping

    • Group similar products together, e.g. By size or by color, Small Shirt, Medium Shirt, Large Shirt
    • Increase sales using Cross/Upsell by relating products together. E.g. relate cell phone with charger and car kit.
    • Display related products separately or as checkboxes so the customer can add them to cart at the same time as buying the main product
    • Or use product attributes to create any number of drop downs to collect information from customers when they add products to the cart, e.g. Size, Color, Style, Gender

  • Affiliate Programs

    • Setup any number of Affiliate Programs
    • Report across an Affiliate Program or measure an individual affiliate's performance
    • Reward your affiliates based on the actions the customers they refer make, e.g. purchases made (and amounts), enquiries made etc.
    • Easily email Affiliate Program details to subscribers of an Affiliate Program

  • Gift Vouchers

    • Create any number of Gift Vouchers with any dollar value
    • Gift Vouchers can be redeemed to buy products in your online shop

  • Payment Gateways

    • Integrated with popular payment gateways throughout the world
    • Offer COD / Check options at checkout
    • Offer PayPal as a separate payment gateway
    • Integrated with World Pay for a wide range of currency support
    • Google Checkout
    • Use Process Offline and process payment using existing POS system

  • Discount Codes

    • Create any number of discount codes
    • Set your own discount rates
    • Set release and expiry of discount codes

  • Shipping Options

    • Setup any number of shipping options for different countries
    • Set minimum and maximum weight and volume restrictions for any shipping option
    • Apply your tax code/rate to any shipping option
    • Integrated with USPS, FedEx and Australia Post for real-time shipping charge calculation

  • Tax Codes

    • Create any number of tax codes and rates for any country that you operate
    • If in USA automatically apply relevant state tax rate at checkout to products and shipping charges
    • Apply tax codes easily to products and shipping charges

  • XML Feeds

    • XML feed of all products to use with 3rd party affiliate network such as ClixGalore

Email Marketing Features

  • Main Features of Email Marketing

    • Choose over 200+ design templates
    • One-off and loyalty based campaigns
    • For the first time go beyond open rates and bounces reporting and see what actions customer take
    • Integrated customer database that grows as customers subscribe or interact with your website
    • Use the Customer Report Generator to dice and slice your customer database for better targeting and results
    • Systems to increase email deliverability and reducing spam

  • Email Marketing

    • Send One-Off Emails
    • Setup Birthday Loyalty Campaigns, e.g. setup one campaign to automate saying happy birthday to your customers on their birthday
    • Setup Anniversary based campaigns, e.g. based on previous holiday purchase, automate reminder in 6-months or 12-months
    • Setup Multi-Part email newsletter series. E.g. Customer signs up and receives issue 1 on sign-up, issue 2 a few days later, issue 3 a few days after that and so forth
    • HTML or Text Emails (HTML emails contain text version also)
    • Send a campaign to any customer group or your entire customer database
    • Preview your campaigns by emailing it to yourself or any one else before finalizing

  • Integrated Customer Database

    • Grow your customer databased every time your customers subscribe or interact with your website
    • Centrally manage your customer's campaign subscriptions
    • A full history of past campaigns sent to each customer including open rates, actions taken and links clicked
    • Increase your sales by utilizing up to 5 anniversary dates for each customer, e.g. date of last holiday booked, date of last car service. Use loyalty campaigns to automate communication around these key events on a one-on-one basis
    • Customize and extend the Customer Database to suit your business (All-in-One solution only)

  • Lists

    • Create unlimited number of lists for better targeting and results
    • Use customer report generator to dice and slice your customer database
    • Easily add a subscription box to any web page hosted at GB or elsewhere to allow customers to subscribe to your newsletters
    • Customize the landing page customers see after subscribing to your list
    • Customize auto responder email sent to new subscribers after they subscribe
    • Double opt-in mechanism
    • Be notified via email every time a customer subscribes to a list

  • Email Marketing Reporting

    • Track Open Rate of HTML emails
    • Track Links clicked and most popular links (available for both HTML and Text formatted emails)
    • For the first time track customer Actions e.g. customer made a purchase, customer made an enquiry and so forth (All-in-One solution only)
    • Track bounce rates
    • Track customer unsubscriptions from your campaigns
    • Live Feed
    • Sophisticated customer reporting framework
    • Filter on any system or custom field
    • Save any report and run later
    • Export any report to Microsoft Excel for further analysis

  • Email Deliverability & Spam Control

    • Double Opt-In mechanism
    • Unsubscribe link on all newsletters
    • From email address verification

Lead Management Features

  • Main Features of Lead Management

    • Build any number of customer enquiry web form without any programming
    • Easily add your web forms to a web page hosted at Online Business Console or any other hosting company
    • Use customizable business workflows to setup notifications via email or SMS when customers enquire
    • Use the Customer Report Generator to dice and slice your customer database

  • Integrated Customer Database

    • Grow your customer databased every time your customers enquire or interact with your website
    • Keep a history of all past customer enquiries
    • Allow customers to view their past enquiries via secure "member only" areas (All-in-One solution only)
    • Allow customers to keep their details updated via secure "member only" areas (All-in-One solution only)
    • View on a per customer basis details on every action they've taken on your site
    • Customize and extend the Customer Database to suit your business (All-in-One solution only)

  • Web Form Builder

    • Build customer enquiry web forms without any programming
    • Add any number of custom fields to your web form to suit your business
    • Automatically captures and populates every enquiry in your customer database
    • Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
    • Report on web form submissions including custom fields and easily export to Microsoft Excel
    • Allow customers to upload files within web forms
    • Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
    • Allow refer-a-friend functionality within web forms
    • Add Image Verification to web forms to stop spam submissions by bots
    • Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
    • Automatically subscribe customer to a Secure Zone upon submission of a web form
    • Easily add web form to any web page hosted at GB or elsewhere
    • Customize the landing page customers see after submitting an enquiry
    • Customize auto responder email sent to customers after they make an enquiry

  • Lead Management Reporting

    • Sophisticated customer reporting framework.
    • Filter on any system or custom field
    • Save any report and run later
    • Export any report to Microsoft Excel for further analysis

Features Exclusive to All-in-One Solution

  • Web Apps

    • A framework to create any type of content, e.g. job listings, real-estate listing, a car catalogue etc using a point-n-click approach
    • Create any number of web apps (web applications)
    • Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth
    • Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
    • Allow customers to submit, edit and delete web app items via your website. Optionally you can be notified when they do.
    • Make any web app item secure
    • Easily share and syndicate any web app items using RSS
    • Allow customers to submit comments on any web app item
    • Report on web apps and drill down to see item usage
    • For faster management use Import feature to manage your entire web app catalogue of items from a single Excel file

  • Bookings

    • Allow customers to book into events
    • Automatically manage capacity
    • Use inbuilt follow-ups framework to remind attendees of upcoming events
    • Collect payments with bookings
    • Customize the landing page customers see after booking
    • Customize auto responder email sent to customers after they make a booking
    • Sophisticated customer report generator to allow to generate and save booking-related reports

  • POP Email

    • POP3 email. Use with Outlook, Thunderbird or any other popular email program
    • Web mail interface
    • Unlimited Aliases for each mailbox
    • Catch-all address
    • Out of Office Auto Responder
    • Mail Forwarding

Other Features

  • SEO

    • Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines
    • Search engine feed also includes every catalogues and products (eCommerce only)
    • Search Engine Friendly URLs. Catalogue and product names used in URLs to maximize search engine friendliness (eCommerce only)

  • Accessibility

    • Web-based Admin
    • FTP
    • Import / Export options
    • Work directly inside Dreamweaver using our plugin Triangle
    • Extensive Web Services framework

  • Administrative Tools

    • Easily add and manage Users and Roles
    • Customize granular permission levels for a role
    • Create your corporate taxonomy and assign content to various categories for easier publishing
    • Customize and extend the Customer Database to suit your business (All-in-One solution only)

  • Business Workflow Engine

    • Create and Build Business Workflows to automate follow-up
    • Create single or multi-step workflows
    • Be notified via Email or SMS
    • Set SLA's (Service Level Agreements)
    • Set duration and reminders for every step of the workflow
    • Set escalation rules
    • Setup 3rd party notifications to notify customers as you internally progress through a workflow
    • Apply workflows to customer enquiries, orders, bookings as well as for content approval

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